EXCHANGE POLICY

 

Reclamations/refunds are only possible with the invoice as the sole proof of purchase.

All of our customers have a right on item exchange, but the items need to be sent depending on their own cost. Item exchange is able within 14 days after receiving the delivery. The customer is obligated to request the exchange via e-mail indicating the subject RETURN: ORDER NUMBER within 14 business days after receiving the delivery, on [email protected]
Within the e-mail, the buyer needs to explain and specify does he want to exchange the product for the same one only different color or size, or he wants to exchange it for another product. The item is then returned within 2 business days to our address.
If the ELFS web shop staff evaluates that the returned item is not damaged and in original package, we will make item exchange. If the returned item is not in proper condition (unworn and not damaged), the buyer needs to pay shipment in amount of 4,65 € for the orders within Croatia. Regarding orders outside Croatia, the customer is obligated to pay 33,18 € so the item can be resent to your address.
If the customer is exchanging the product that has a higher value, he first needs to pay the difference between two amounts onto our account, on the other hand if the buyer is exchanging for the product of lower price, we will make a difference refund to the buyers account. The direct cost of the item exchange needs to be bared by the customer.

Does every customer have a right to exchange the product?

The right to exchange the item has every single costumer on every item. The exchange needs to be requested within 14 business days after receiving the package.
Can I exchange product bought in ELFS web shop for some other product?

You can. The customer is obligated to request the exchange via e-mail indicating the subject RETURN: ORDER NUMBER within 14 business days after receiving the delivery, on [email protected]. Within the e-mail, the buyer needs to explain and specify does he want to exchange the product for the same one only different color or size, or he wants to exchange it for another product.

Can I exchange product bought in ELFS web shop for some more expensive product?

Of course you can! Contact our staff at [email protected] and they will give you directions on how to make a difference between two products payment.
Can I exchange product bought in ELFS web shop for some other product in ELFS store?

Bought items can be exchanged by sending it to our e-mail address ELFS d.o.o. , Amruševa 19, 10000 Zagreb, CROATIA, contact: +385 95 4812 847, after we have approved the request for exchange. When we receive your package, we will send you the new items.
Which is the deadline for exchange request?

You need to make an exchange request within 14 days after receiving the package.
If I decide to exchange the item with another one that is cheaper will I get the money difference?
Of course you will! Contact our staff at [email protected] and they will give you information on how will the money return process go.